Descargar Exceeding Customer Expectations: What Enterprise. America s #1 ca r Rental Company, can Teach you About Creating Llifetime Customers en PDF de Kirk Kazanjian

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• Nombre del libro: Exceeding Customer Expectations: What Enterprise. America s #1 ca r Rental Company, can Teach you About Creating Llifetime Customers
• Autor del libro: Kirk Kazanjian
• Fecha de publicación: 16/4/2018
• Editorial: DOUBLEDAY TRANSWORLD USA
• Idioma: Inglés
• Género o Colección: Economía y Negocios
• ISBN: 9780385518321
• Valoración del libro: 4.43 de un máximo de 5
• Votos: 71
• Autor(a) de la reseña: Juan David Marco
• Fecha: 17/6/2018
• Valorado con una puntuación de 3.99 de un máximo de 5
• Páginas del PDF: 233
• Incluye un resumen PDF de 19 páginas
• Encuadernación: Tapa Dura
• Descripción o resumen: What's the secret to wowing customers while maintaining a loyal and dedicated workforce? Readers learn how to do business "The Enterprise Way" in this audiobook about America's #1 car rental company. What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation's #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to: - Actively seek out "un"satisfied customers and quickly turn them into loyal fans - Hire smart people and train them from the ground up -Develop methods to "reduce" costs and add value for your customers in every interaction. - Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term - Thrive during tough economic times by bringing new advantages to the market - Cultivate a fun and friendly workplace where teamwork rules In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: "Take care of your customers and employees first, and the profits will follow." Winning customer loyalty is like running a marathon-not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world's best companies to work for. EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
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